Effective Date: June 17, 2026
Last Updated: June 17, 2026
1. Introduction
Plumbing Unit (“Plumbing Unit,” “Company,” “we,” “us,” or “our”) provides residential and commercial plumbing services throughout the Dallas–Fort Worth, Texas area and operates the website located at https://plumbingunit.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit the Site, request a quote, book an appointment, or otherwise interact with us. By using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.
2. Information We Collect
Information You Provide to Us
When you fill out our online booking form, call our office, email us, or speak with our technicians, we may collect:
- Your name
- Phone number
- Email address
- Service or property address
- Preferred appointment date and time
- The subject and details of your plumbing issue or service request
- Payment information needed to bill for completed work (processed by our payment provider; we do not store full card numbers)
- Any other information you choose to share with us
Information Collected Automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, time spent on the Site, and referring or exit pages
- Date and time of your visit
Information from Other Sources
We may also receive information about you from:
- Review platforms such as Google, Yelp, or Facebook, if you leave a public review
- Advertising and analytics partners (such as Google and Meta) that help us measure the performance of our marketing
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule, confirm, or reschedule service appointments
- Dispatch technicians and provide the plumbing services you request
- Send appointment confirmations, reminders, and service-related updates by phone, text, or email
- Process payments and maintain accurate billing and service records
- Operate, maintain, and improve the Site and our marketing efforts
- Respond to questions, comments, and customer service requests
- Comply with applicable licensing, insurance, tax, and legal requirements
- Detect, investigate, and prevent fraud, abuse, or unauthorized activity
- Send promotional offers or marketing communications, but only where you have agreed to receive them (see Section 5)
4. Cookies and Tracking Technologies
The Site uses cookies, tags, and similar tracking technologies — including Google Tag Manager and related analytics tools — to operate the Site, remember preferences, and understand how visitors use the Site. These technologies generally fall into the following categories:
- Essential cookies, needed for the Site to function properly
- Analytics cookies, which help us understand visitor behavior so we can improve the Site
- Advertising cookies, which may be used to deliver and measure our online ads, including remarketing ads that may appear on other websites after you visit our Site
Most browsers let you refuse or delete cookies through your browser settings. Doing so may affect certain features of the Site. We do not currently respond to “Do Not Track” browser signals.
5. Phone Calls, Text Messages, and Email Communications
By submitting your phone number or email address through our booking form, by phone, or in person, you consent to be contacted by Plumbing Unit regarding your specific service request, including appointment confirmations, technician arrival updates, and service follow-ups. These service-related communications are necessary to provide the plumbing services you requested.
If we send promotional or marketing text messages, calls, or emails, we will only do so where you have separately given your prior express consent, and consent to marketing communications is never a condition of receiving plumbing services. Message and data rates may apply to text messages. You may opt out of marketing communications at any time by replying “STOP” to a text message, using the unsubscribe link in an email, or contacting us using the information in Section 13. We honor opt-out requests promptly and aim to follow practices consistent with the Telephone Consumer Protection Act (TCPA), the National Do Not Call Registry, and applicable Texas telemarketing laws.
6. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share information with:
- Service providers who support our operations, such as scheduling and dispatch software, payment processors, website hosting, and marketing or analytics platforms (e.g., Google, Meta), each expected to protect your information and use it only to provide services to us
- Our technicians and subcontractors, limited to the information needed to complete your service
- Government authorities, regulators, or licensing boards, where required by law, court order, or to protect our legal rights
- A successor business, in the event of a merger, acquisition, financing, or sale of some or all of our assets
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to maintain service and warranty records, satisfy tax, accounting, and licensing obligations, and resolve disputes, after which it is securely deleted or de-identified.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Ask us what personal information we hold about you and request a copy
- Ask us to correct inaccurate information
- Ask us to delete personal information, subject to our legal and recordkeeping obligations
- Opt out of marketing emails, calls, or texts at any time (see Section 5)
To exercise any of these rights, contact us using the information in Section 13. We may need to verify your identity before responding, and we will respond within the time required by applicable law.
10. Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Third-Party Links
The Site may contain links to third-party websites, such as social media pages, review platforms, or mapping services. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates when the policy was last revised. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Plumbing Unit
6704 McCallum Blvd, Dallas, TX 75252
Phone: 469-310-8161
Email: plumbingunitdallas@gmail.com